Join us as a Bilingual Banking Product Support Analyst, providing essential support for our digital platforms while working in a hybrid mode. You'll analyze issues and offer expert guidance to clients.

This position involves resolving complex inquiries and collaborating with internal teams and external partners. Candidates should possess exceptional troubleshooting skills and the ability to translate technical information for diverse audiences. You'll create and maintain vital support documentation, ensuring effective service delivery throughout operations.

Key Responsibilities:
• Provide advanced troubleshooting for client inquiries
• Engage with technology and development teams for solutions
• Develop and maintain user guides and operational resources




• Assist in product testing and service outage communications
• Analyze support requests for long-term process improvements

Requirements:
• Bachelor’s degree with a minimum of 3 years of support experience
• Experience in financial services or similar B2B environments
• Proficient in Jira, Confluence, or SQL preferred
• Understanding of application development is a plus
• Willingness to provide after-hours support as needed

Leverage your technical expertise and enhance user experiences in this bilingual role.
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📌 Bilingual Banking Support Analyst Required (Ontario)
🏢 Infotree Global Solutions
📍 Ontario