Shape the future of banking as the Vice President of Client Experience Standards at TD in Toronto, Ontario. Drive key initiatives, influence delivery, and establish enterprise client standards for a seamless client journey. This senior leadership position leads the Client Experience team in defining and governing CX standards across all touchpoints.

You will engage with business segments to develop a data-driven roadmap, enhance client satisfaction, and address client pain points effectively. By fostering robust partnerships and championing a client-centric culture, you'll ensure TD delivers personalized banking experiences aligned with its strategic goals. Key Responsibilities:

- Define and embed CX standards across various platforms
- Influence data-driven leadership and roadmap for client experience




- Lead governance forums to manage CX risks and initiatives
- Track executive actions and client irritants for improvement
- Measure success through client satisfaction and standard application Requirements:
- Undergraduate degree; MBA preferred
- Extensive experience in client experience management
- Proven leadership in organizational change initiatives
- Strong analytical skills and experience in CX metrics
- Effective communicator with executive-level presence Drive improvement and enhance client relationships as VP, Client Experience Standards at TD in Toronto.

📌 Vice President, Client Experience Standards (Toronto)
🏢 TD Bank Group
📍 Toronto