Lead application support teams at RBC in Toronto, Canada, driving operational excellence within the Central Funding portfolio in Capital Markets. This role demands effective stakeholder management and strategic problem-solving skills.

RBC seeks a seasoned professional with 10-15 years of business and technical support experience. Your focus will be on ensuring a reliable production environment, managing application operations, and collaborating with senior leadership. Achieving service optimization requires an advanced understanding of Incident, Change, and Problem Management along with strong communication abilities for translating business needs into IT solutions.

Key Responsibilities:
• Drive incident resolution and problem management strategies
• Oversee application support functions and readiness validations




• Collaborate with stakeholders on service requirements and enhancement budgets
• Facilitate successful post-incident reviews and track improvements
• Rationalize operating level agreements for application support

Requirements:
• Bachelor's degree in a related field
• Central funding application portfolio knowledge required
• Proficient in Linux, Windows, Oracle, SQL
• Excellent communication and presentation skills
• Leadership and team/project management experience necessary

Utilize your expertise in application support and stakeholder engagement to enhance RB's operational capabilities.
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📌 Director of Application Support Services (Ontario)
🏢 RBC
📍 Ontario