Drive innovations in customer service at Capital One Canada as a Senior Associate focused on Servicing Strategy. Your expertise in data analytics will shape a strong customer-focused operational approach.

As part of a dynamic team, you will contribute to Capital One’s vision by developing resilient servicing strategies. This role combines operational oversight and project management, where your ability to create actionable insights from data will support effective decision-making. Collaborate with leadership to manage relations and ensure compliance across supplier networks.

Key Responsibilities:
• Lead strategy and execution of servicing initiatives
• Adapt to changing operational domains as needed




• Implement project management frameworks for efficiency
• Produce transparent reports on project progress and needs
• Leverage data to enhance customer experience

Requirements:
• Minimum 3 years in a related financial environment
• Expertise in MS Office and G-suite applications
• Data analytics knowledge required (SQL, Tableau)
• Bachelor’s degree in Business or related field
• Experience in customer service operations

Join Capital One to advance your career through strategic service improvement.
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📌 Senior Associate in Customer Experience Strategy (Ontario)
🏢 Capital One
📍 Ontario