Lead global IT support as Zetron’s Global Service Desk Manager. Oversee Service Desk operations in a hybrid setting while ensuring seamless technology solutions for employees worldwide.

In this leadership role situated in Victoria, British Columbia, you will manage the delivery of IT Service Desk and End User Support services across North America, EMEA, and APAC. Collaborate closely with business leaders and tech teams to enhance service performance, drive automation, and implement AI-enabled support initiatives while fostering a high-performing global team.

Key Responsibilities:
• Lead global Service Desk and End User Support teams
• Manage incidents, service requests, and support performance




• Build relationships with business stakeholders for service alignment
• Analyze service metrics to identify improvement opportunities
• Champion automation and knowledge management initiatives

Requirements:
• Bachelor's degree in IT or related field
• 5+ years managing Service Desk teams
• Strong ITSM & ITIL principles knowledge
• Success in service transformation initiatives
• Analytical, problem-solving, and leadership skills

Support Zetron's mission of technological excellence as you enhance global IT services.
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📌 Zetron Global Service Desk Manager (British Columbia)
🏢 Zetron
📍 British Columbia