Join Metergy Solutions as a Customer Care Representative, where you'll tackle complex billing challenges in a supportive and dynamic environment. Leverage your expertise in addressing customer escalations, while striving for continuous improvement.

At Metergy, located in Markham and moving to North York by 2026, this on-site role emphasizes critical thinking and attention to detail. As a Customer Care Representative, you will manage intricate billing issues and inquiries, applying expert judgment and diplomacy. Your contribution will impact operational excellence and foster team capability through knowledge sharing and process optimization.

Key Responsibilities:
• Resolve complex billing corrections with accuracy
• Analyze advanced move in/out activities in Oracle CCB




• Handle high complexity customer inquiries professionally
• Document customer interactions for traceability
• Identify trends and contribute to process improvements

Requirements:
• 2+ years in a call center role, ideally in Utilities/Energy
• High school diploma or equivalent
• Robust analytical and critical thinking skills
• Exceptional attention to detail across systems
• Professional communication skills in English

Apply your critical thinking and customer service expertise at Metergy Solutions to make a difference!
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📌 Customer Care Expert at Metergy Solutions (Ontario)
🏢 Metergy Solutions
📍 Ontario