Customer Experience & Warranty Specialist Location: Calgary, Alberta
Employment Type: Full-Time
Department: Customer Experience & Operations
About Apex Optics Apex Optics is a premium optics company serving the precision shooting, hunting, military, law enforcement, and outdoor communities. We pride ourselves on designing world-class products and backing them with industry-leading customer service, fast fulfillment, and an exceptional ownership experience.
We’re looking for a highly motivated, detail-oriented Customer Experience & Warranty Specialist to become the front line of the Apex customer experience. This role combines customer support, technical troubleshooting, warranty service, shipping, and inventory management into a fast-paced position where no two days are the same.
Responsibilities Serve as the primary point of contact for customers via phone, email, and website support requests
Provide knowledgeable product recommendations and technical support
Assist customers in selecting the right optics for their application
Deliver a professional, responsive, and solutions-focused customer experience
Warranty & Technical Support Inspect products submitted for warranty evaluation
Troubleshoot product issues and perform hands-on repairs where appropriate
Determine warranty eligibility and recommend repair or replacement solutions
Coordinate replacement products and spare parts shipments
Perform Test & Evaluation (T&E;) inspections on returned products and demonstration units
Generate shipping labels, packing slips, and shipping documentation
Pick, pack, and prepare dealer and retail orders for shipment




Assist with inventory management and stock control
Resolve shipping issues, delivery delays, and carrier claims
Help maintain an organized and efficient warehouse environment
Requirements Technical Aptitude Applicants should be comfortable working with mechanical products, hand tools, and precision components. Experience inspecting, diagnosing, or repairing technical products is considered an asset.
Industry Knowledge A working understanding of the shooting sports, hunting, firearms, and precision optics industry is required. You should be comfortable discussing riflescopes, binoculars, rangefinders, and related products with customers.
Customer Service We’re looking for someone who is:
Friendly and professional
Patient and solution-oriented
Confident working directly with customers
Passionate about delivering an exceptional customer experience
Organization & Attention to Detail Success in this role requires the ability to manage multiple priorities while maintaining accuracy in:
Warranty claims
Inventory tracking
Customer communications
Compensation Competitive compensation based on experience
Chance to grow with one of Canada’s fastest-growing premium optics companies
Location This position is based in Calgary, Alberta .
This is an on-site position and is not available as a remote role .
Join the Apex Team At Apex Optics, customer experience doesn’t end after the sale—it’s one of the foundations of our brand. If you’re passionate about helping people, solving problems, and supporting premium products that customers rely on in the field, we’d love to hear from you.

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📌 Customer Experience & Warranty Specialist (Alberta)
🏢 Apex Optics
📍 Alberta