Elevate client experiences as a Customer Service Representative at Scotia iTrade in Montreal, Quebec. This role requires a solid focus on resolving inquiries quickly through email and chat support.

As an E-Care Investment Representative, you will act as the main contact for clients, ensuring high-quality service and adherence to Scotia iTrade’s standards. Your role involves resolving inquiries effectively, documenting client interactions accurately, and participating in enhancing service processes. You will leverage your investment knowledge to assist clients with their requests and promote additional services.

Key Responsibilities:
• Address client inquiries via email and chat
• Ensure prompt processing of client requests
• Maintain accurate documentation of interactions




• Assist in maintaining efficient service levels
• Identify cross-sell opportunities through interactions

Requirements:
• Education in Commerce, Business, or Finance
• Knowledge of Canadian Securities Course preferred
• Sales experience and strong investment knowledge preferred
• Exceptional attention to detail in client interactions
• Strong organizational and time management skills

Bring your customer service and investment expertise to Scotia iTrade in Montreal to make a difference.
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📌 Customer Service Representative - Scotia iTrade (Quebec City)
🏢 Scotiabank
📍 Quebec City