Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Position Purpose The warehouse supervisor ensures the efficient and effective reclamation, processing, sorting, pricing, and distribution of donated goods under the direction of the Thrift Store Manager. The incumbent will provide team leadership to warehouse Mission Partners and will be responsible for the daily administration and operation of the warehouse. This position is for Warehouse Supervisor at the Westbank Salvation Army Thrift Store.
RESPONSIBILITIES and Accountabilities Monitors, participates and/or supervises production and/or distribution operations of the thrift store warehouse.
Meet and exceed key performance metrics of the organization (i.e., production, price per unit etc.)
Participates in strategizing for better collection, warehousing, processing, and distribution of goods between Salvation Army stores.
Assists in the onboarding and training of new mission partners in warehouse duties and tasks.
Assists in the hiring, discipline, and termination of employees and/or volunteers; acts as a team lead and supervises performance, Health & Safety, and employee/labour relations.
Identifies and resolves issues, conflicts and challenges with key staff persons and supervisors.
Assists in the annual PEACs (Performance Excellence and Coaching) for the team.
Ensures the satisfaction of donors and mission partners.
Ensures overall compliance with all policies and procedures including safety procedures by implementing and monitoring Health & Safety policies and best practices.
Establishes staff schedules and, under the direction of the Thrift Store Manager, addresses vacancies as they arise (i.e., no shows, medical or vacation absences, etc. to ensure adequate staffing levels.
Works cooperatively with the Retail team to ensure the store has what it needs to operate at maximum success levels (i.e. Sales).




May assist with uploading time sheets into payroll software.
May manage the loss prevention program in compliance with the budget; prepares financial and other requested reports as required.
Ensures sound and gracious donor relation practices are consistently exercised and that policies and procedures regarding donation refusals/turn-aways, etc. are implemented effectively to ensure items received support revenue generation.
Oversee and coordinate weekly recycle and garbage collection.
Maintains a clean and organized warehouse as well as all operational workspaces (i.e. pricing machines and c can units).
May collect and processes goods for emergency and/or disaster services (i.e., clothing, household goods per supervisor or caseworker request).
In coordination with Store Manager and Property Coordinator be responsible for cleaning, maintenance, repairs in/outside and grounds maintenance of entire building.
Informs Thrift Store Manager of any purchases or repairs that may be required, and forecasts expenses needed for yearly budgetary considerations.
Participates regularly in Thrift Store Leadership Team meetings.
May be called upon to participate in, contribute to and lead segments of Thrift Store staff meetings.
Responsible for creating and maintaining a positive culture in the warehouse and actively build a culture of respect and teamwork.
Performs other work-related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT Works under the direction of the Thrift Store Manager Warehouse Operations and in cooperation with the Community Engagement and Resource Manager, Corps Officers, and Management team.
Governance Boards and Councils: Retail Leadership Team
Internal: Warehouse Mission Partners at assigned Store, other Mission Partners
External: Donors/Supporters
MANAGERIAL RESPONSIBILITY: Is the team leader of between 5 – 10 non-supervisory staff and volunteers
Gives direction and checks results
Provides input on employment related decisions within established guidelines
FINANCIAL AND MATERIALS MANAGEMENT: Minor material responsibilities (proper safekeeping of donations)
Responsible for use of own resources.
Slight input regarding departmental budget.
WORKING CONDITIONS:



The incumbent will work in assigned Thrift Store location (both retail store and warehouse/sorting areas). The incumbent will work under the following disagreeable conditions:
Garbage
Washrooms
Odours
Truck Fumes
Verbal abuse
Dealing with people with challenging behaviour
Work schedule may impact life (weeknights & weekends)
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, professionally, upholding our code of conduct.
Education, Qualifications and Certifications: Completion of College Diploma
Licensed Forklift Operator
Valid driver’s license with a clean driver’s abstract
Experience and Skilled Knowledge Requirements: A minimum of 2 years of warehouse experience required.
Skills and Capabilities: Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
The ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
Possesses the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the donors, customers, and Mission Partners
Able to work in a consultative, diplomatic, and tactful manner
Able to work cooperatively and effectively with staff, donors, and the public
Attention to detail, problem solving and upholds logistical best practices
Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Strong people and collaborative abilities
Good oral/written communication skills
Proven trainer and team-builder competencies
Adaptability/Innovation
Effective organizational and time management skills – self-motivated and disciplined self-starter
Action orientated
Technical Learning
Results Driven
Self-knowledge
Communication
Leadership
Compensation: The target hiring range for this position is $20.09 to $25.11 with a maximum of $30.13. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request.
Perks: flexibility at work
receive health and dental benefits
paid vacation and sick time
RRSP’s
expand our skills and advance our careers

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📌 Warehouse Supervisor - Westbank Thrift Store (British Columbia)
🏢 The Salvation Army International
📍 British Columbia