Drive patient satisfaction and family support as a Family Experience Specialist at CAMH. Full-time role focused on enhancing communication between patients and clinical teams.

Reporting to the Senior Clinical Manager, you will work closely with the Experience Lead to manage the Patient and Family Experience Office and Family Resource Centre. Your role involves connecting with patients to resolve issues and supporting staff in managing complex situations. Robust organizational and communication skills are essential for maintaining case files and ensuring timely responses to concerns.

Key Responsibilities:
• Liaise with patients and families to resolve feedback
• Provide support for complex clinical situations
• Assist Patient Experience Coordinators with case reviews




• Conduct analyses of experience metrics for reporting
• Participate in quality improvement initiatives at CAMH

Requirements:
• Master’s degree in a relevant field and regulatory standing
• Preferably experienced in mental health settings
• Exceptional time management and organizational abilities
• Experience in conflict resolution or patient relations training
• Proficient in Microsoft Office and data management tools

Apply your clinical expertise to transform patient experiences at CAMH and facilitate quality care.
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📌 Family Experience Specialist Role at CAMH (Ontario)
🏢 CAMH
📍 Ontario