Step into the role of Service Assistant at the Lincoln Alexander Student Service Centre. This position is pivotal for providing comprehensive support to students concerning their academic journeys.

As a frontline representative in the Office of Registrarial Services, you will engage with students across all academic levels, addressing a variety of inquiries about admissions, course registration, and financial aid. The ability to navigate complex information with empathy and professionalism is essential, as you assist more than 100,000 inquiries per year. Your contributions will help create a supportive and inclusive environment for all students.

Key Responsibilities:
• Handle student inquiries via multiple communication methods
• Maintain confidentiality in accordance with regulations




• Review documents and provide accurate next-step guidance
• Support academic inquiries and guidance through advising
• Participate in recruitment and financial literacy events

Requirements:
• Community College Diploma or undergraduate degree preferred
• Minimum 2 years of customer service experience
• Robust attention to detail and discretion handling sensitive information
• Excellent data entry and organizational skills
• Proven ability to perform under high-stress conditions

Utilize your customer service skills to excel as a Service Assistant at The Linc, enhancing the student experience at the University of Guelph.
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📌 Service Assistant for Student Support Services (Ontario)
🏢 University of Guelph
📍 Ontario