Join Rogers as a Director of AI and Customer Insights. This role entails leading analytics and customer intelligence initiatives to enhance engagement and retention strategies.

In this pivotal position, the Director will report to the SVP of Digital, steering the Customer Intelligence and Digital Customer 360 initiatives. The focus is on creating actionable insights from behavioral and operational data to improve business outcomes. Collaboration with various teams will be essential to drive a unified customer understanding across all platforms.

Key Responsibilities:
• Spearhead the Customer Intelligence roadmap
• Establish person-centric customer understanding
• Create predictive models and intelligence assets
• Partner with teams to enhance customer retention
• Foster a culture of innovation and improvement

Requirements:
• Over 10 years of experience in data science or analytics
• Relevant university degree required
• Solid leadership and communication skills
• Ability to navigate organizational complexities
• Expertise in customer engagement and lifecycle management

Shape the future of customer relationships and insights at Rogers.
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📌 Director of AI & Customer Insights at Rogers (Ontario)
🏢 Rogers communications
📍 Ontario