Advance your career with GreenShield as a Customer Service Supervisor, where leading by example shapes team performance and engagement. Help transform the Contact Centre workplace with your bilingual expertise.

In this critical supervisory role, you will oversee a team of about 15 Customer Service Representatives at GreenShield. Your focus will be on coaching, managing performance, and maintaining high engagement levels. You will navigate both unionized and non-unionized contexts, ensuring the application of policies alongside fostering a positive team culture.

Key Responsibilities:
• Coach and manage a high-performing Customer Service team
• Foster a culture of teamwork, accountability, and continuous improvement




• Conduct coaching sessions and performance reviews
• Manage workforce planning and coverage needs
• Escalate employee relations concerns and risks appropriately

Requirements:
• 3-5+ years of relevant leadership experience
• Proven track record in people management within customer service
• Bilingual French and English required
• Experience in unionized settings is advantageous
• Strong knowledge of employee relations best practices

This role empowers you to lead change and inspire a culture of trust and high performance.
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📌 Customer Service Supervisor - Bilingual (Ontario)
🏢 Green Shield Canada (GSC)
📍 Ontario