Join our team as a Contact Centre Leader in Quarry Park, Calgary, where you’ll blend front-line engagement with leadership. This position empowers you to coach and take calls simultaneously.

As a Contact Centre Team Lead, you will immerse yourself in daily operations, guiding Customer Service Representatives while also managing customer interactions. Your role is crucial in addressing escalations, facilitating appointments, and ensuring effective communication with Dispatch and Field Supervisors. The ideal candidate values teamwork while tackling challenges directly.

Key Responsibilities:
• Direct Contact Centre operations while actively supporting your team
• Manage inbound and complete outbound calls during peak times
• Resolve escalated customer issues effectively




• Monitor staffing and service level adherences throughout the day
• Lead team huddles and train new employees

Requirements:
• At least 2 years’ experience in a Contact Centre environment
• Proven leadership or mentoring experience in customer service
• Robust communication and organizational capabilities
• Ability to multitask in high-pressure settings
• Experience in utility or municipal services is a plus

Make a tangible impact on customer satisfaction while honing your leadership skills in this unique role.
#J-18808-Ljbffr

📌 Contact Centre Leader at Quarry Park (Alberta)
🏢 TAPP Workforce Solutions
📍 Alberta