Who you are

- Strategic thinker with a customer-centric mindset and a passion for innovation

- Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations

- Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems

- Deep Platform and technology experience and expertise to build Lead-to-Cash platform with a product / platform mindset

- Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity

- Ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization

- Ability to be data driven, decisive, execution-focused and results-oriented to ensure strategy translates to outcomes

- Product / engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix driven org

- Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome focused mindset

- Cultivates Innovation – Fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful. Encourages innovative risk taking and embraces failure as a part of innovation

- 15+ years leading large-scale commercial, digital or business transformation programmes

- Proven experience partnering directly with Chief Revenue Officers, Chief Commercial Officers or equivalent executive leaders

- Demonstrated success leading enterprise Lead-to-Cash, Quote-to-Cash or commercial transformation initiatives

- Deep understanding of sales, marketing, customer success, partner ecosystems and revenue operations

- Experience using AI to transform business operations—not simply deploying AI technologies

- Solid commercial acumen with the ability to translate technology investments into measurable business outcomes

- Exceptional executive presence, influencing skills and organisational leadership

- Bachelor's degree required; MBA or equivalent executive education preferred

What the job involves

- The Head of Digital for the Chief Revenue Office (CRO) is a business transformation leader responsible for reinventing how Equinix sells, serves, partners and grows

- Reporting to the Chief Digital & Innovation Officer and partnering closely with the Chief Revenue Officer,



this executive will lead the digital transformation of our entire commercial operating model - from Lead-to-Cash through customer success, renewals, partner ecosystem and digital channels, working closely with other leaders in DIO

- This role is not about implementing technology; it is about delivering measurable business outcomes
- The successful candidate will simplify how we operate, accelerate revenue growth, improve seller productivity, strengthen customer and partner experiences, reduce friction across the customer lifecycle, and help build an AI-first revenue organization

- They will lead one of Equinix's most strategic transformation programs, ensuring technology, process, data and operating model evolve together to create lasting competitive advantage
- The leader will own the digital product strategy, engineering delivery and operational excellence for the CRO portfolio while partnering across Sales, Marketing, Finance, Customer Success, Business Operations and Product

- They will lead a high-performing organization and work closely with AI, Data, Cybersecurity and Enterprise Architecture leaders to deliver secure, scalable and future-ready platforms that support billions of dollars of revenue

- Lead Enterprise Revenue Transformation
- Lead the successful delivery of Equinix's Lead-to-Cash transformation, ensuring measurable improvements in speed, simplicity, customer experience and commercial performance

- Partner with the CRO leadership team to redesign the commercial operating model, simplifying processes and eliminating friction across the customer lifecycle

- Act as a trusted strategic advisor to the CRO, shaping business strategy rather than simply responding to technology demand

- Help drive Revenue Growth for CRO through technology

- Improve sales productivity through AI-first workflows, automation and intelligent decision support

- Build the digital capabilities that enable faster bookings, lower churn, higher customer lifetime value and improved commercial efficiency

- Develop and execute Equinix's digital channel strategy, growing digital engagement into a major revenue channel over the coming years

- Build a world-class partner platform that enables partners to become an increasingly strategic growth engine for the company

- Build an AI-First Revenue Organisation





- Reimagine how revenue teams work by embedding AI across every stage of the customer lifecycle - not simply automating existing processes but fundamentally redesigning them

- Partner with the Chief AI Officer to deploy predictive, generative and agentic AI capabilities that improve selling effectiveness, customer engagement, forecasting, pricing, renewals and operational efficiency

- Establish Equinix as an industry leader in AI-enabled commercial operations

- Product & Engineering Leadership

- Own the vision, strategy and execution of the digital platforms supporting the CRO organisation

- Lead product management, engineering and delivery teams with full accountability for business outcomes, adoption and value realization

- Drive simplification, platform rationalisation and engineering excellence while accelerating delivery velocity

- Executive Leadership
- Build trusted relationships across the Executive Leadership Team and influence decisions across Sales, Marketing, Finance, Operations and Product

- Lead organisational change at enterprise scale, ensuring adoption and measurable business impact

- Build, coach and inspire a high-performing leadership team capable of operating at global scale

- Innovation / Continuous Improvement
- Lead the design and implementation of innovative solutions that enhance customer experience and operational performance

- Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement

- Identify and apply emerging technologies to improve sales performance, customer insights, and operational agility

- Drive automation, AI/ML, and analytics use cases that improve forecasting accuracy, customer targeting, personalization, and revenue predictability

- Benchmark and stay informed about trends in sales tech, revenue intelligence, and commercial platforms

- Within the first 18–24 months, this leader will have:

- Successfully delivered the Lead-to-Cash transformation and migrated all customers on the new platform and working on continuous improvement

- Significantly improved seller productivity and commercial efficiency

- Established an AI-first operating model across the CRO organisation

- Built a differentiated partner platform that accelerates growth

- Created a compelling digital channel strategy capable of becoming a meaningful revenue contributor

- Simplified commercial operations while improving customer and partner experiences

- Become one of the CRO's most trusted strategic partners

📌 Vice President of Head of Digital (Toronto)
🏢 Equinix
📍 Toronto