Join NeoPollard Interactive as a VIP Strategy Manager, reinforcing high-value player engagement in a energetic iLottery environment. Lead a dedicated team while driving revenue through tailored strategies. In the role of VIP Strategy Manager, you will oversee a team focused on high-value players, designing strategies that enhance retention and lifetime value.

You'll manage the complete P&L; for the VIP program, employing data analytics to refine engagement and segmentation tactics. This position enables you to work collaboratively across departments to ensure VIP service excellence and compliance within a highly regulated sector. Key Responsibilities:

- Design and implement VIP player engagement plans
- Optimize segmentation and rewards for high-value players




- Monitor and resolve player issues with urgency
- Report on program performance and strategic initiatives
- Ensure adherence to regulatory requirements Requirements:
- 5+ years in iGaming or related customer service fields
- History of managing loyalty or VIP customer programs
- Expertise in analytical decision-making and reporting
- Excellent communication and interpersonal skills
- Ability to travel occasionally Focus on maximizing player satisfaction while achieving measurable growth as part of a leading iLottery provider.

📌 VIP Strategy Manager - iLottery Focus (Edmonton)
🏢 NeoPollard Interactive
📍 Edmonton