Join VML as a Senior Experience Strategist, crafting omni-channel strategies that enhance customer loyalty and drive engagement. Your strategic leadership will shape the future of client experiences. In this pivotal role, you will leverage 7+ years of agency experience to define the overarching vision for customer engagement strategies.

Collaborating with teams across CX, media, and data, you will optimize end-to-end customer interactions and ensure strategic alignment. This is an extraordinary prospect to lead significant projects and influence client decisions through data-driven insights. Key Responsibilities:

- Architect omni-channel customer engagement strategies
- Oversee integration of CRM platforms and marketing tools




- Lead cross-functional teams to drive engagement and optimization
- Synthesize research findings into actionable strategies
- Develop compelling narratives for new business pitches Requirements:
- 7+ years in customer experience or strategic planning
- Mastery of digital marketing and CRM systems
- Excellent strategic storytelling and presentation skills
- Proven success in developing client-centric strategies
- Strong leadership and mentorship capabilities Elevate brand experiences and drive significant impact for clients through your strategic vision at VML.

📌 VML Senior Experience Strategist Role (Toronto)
🏢 twentysix
📍 Toronto