Transform the passenger experience at Toronto Pearson as the Director, Terminal Experience and Groundside Services with GTAA. Lead operational excellence initiatives in a dynamic, hybrid work environment.

In this pivotal role, you will supervise over 140 team members dedicated to ensuring customer satisfaction and operational resilience at Canada’s premier airport. Your leadership will set the direction for innovative improvements and operational standards while embedding GTAA’s Customer Experience Strategy into daily processes. Be at the forefront of enhancing the future of airport services.

Key Responsibilities:
• Develop and implement annual operating plans aligned with GTAA strategies
• Oversee passenger safety and service quality standards




• Implement creative enhancements for passenger satisfaction
• Optimize processes through test-and-learn initiatives
• Partner with teams for predictive insights in operations

Requirements:
• Minimum 10 years of leadership in airport operations
• Expertise in customer experience and stakeholder relations
• Strong analytical and decision-making skills
• Bachelor’s degree essential; Master’s preferred
• Must obtain Transportation Security Clearance

Join GTAA to lead transformative initiatives and improve operational efficiency at Toronto Pearson.
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📌 Groundside Services Director at Toronto Pearson (Ontario)
🏢 Greater Toronto Airports Authority
📍 Ontario