Make a significant impact as a Senior Customer Success Manager at EcoOnline. This role focuses on fostering robust relationships, driving value realization, and collaborating with executive stakeholders.

Join the North American Customer Success team at EcoOnline, committed to helping customers achieve measurable outcomes. Your expertise in customer relationship management and SaaS will elevate strategic partnerships and growth initiatives. You will oversee a diverse portfolio and contribute to long-term client success.

Key Responsibilities:
• Own relationships with strategic customer accounts
• Develop success plans aligned with customer outcomes
• Drive customer adoption and maturity
• Conduct Executive Value Reviews and planning sessions
• Identify cross-sell and upsell opportunities

Requirements:
• 5+ years in Customer Success or related role
• Proven track record managing enterprise relationships
• Experience with retention and expansion outcomes
• Strong engagement with senior stakeholders
• Ability to lead strategic business reviews

Drive customer satisfaction, enhance relationships, and leverage AI tools at EcoOnline to create safer environments.
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📌 Senior Customer Success Manager at EcoOnline (Ontario)
🏢 ECOONLINE
📍 Ontario