Job Description
What is the opportunity?
The Director, Digital Communications & Enablement will lead strategic communications, culture, and organizational enablement for Digital business. You will develop and execute comprehensive internal communications and employee engagement strategies that inspire, connect, and mobilize teams across Digital. This position will serve as the voice of Digital, crafting compelling narratives that amplify business priorities, celebrate achievements, and build a thriving, high-performing culture aligned with Personal Banking objectives. You will partner with stakeholders to drive transparency and organizational effectiveness through strategic communications, large-scale events, talent programs, recognition initiatives, and digital workplace enablement.

Strategic Communications & Executive Messaging

Develop comprehensive internal communications strategy aligned with Digital, Personal Banking, and Empower 2030 priorities

Serve as strategic advisor to Digital SVPs/VPs on messaging, stakeholder engagement, and change management

Create and deliver executive-level content (quarterly updates, speaking notes, newsletters, campaigns) and lead change communications during transformations

Partner with Corporate Communications and cross-functional teams to ensure consistent messaging, monitor effectiveness, and adapt strategies

Event Production & Leadership Engagement

Lead end-to-end production of large-scale events (town halls, forums, celebrations, offsites) including concept development, speaker prep, logistics, vendor coordination, and facilitation

Design creative formats and capture event moments through post-event communications and video highlights to maximize reach across in-person, virtual, and hybrid audiences

Culture, Engagement & Recognition

Design culture-building initiatives and lead employee engagement strategy (surveys, data analysis, action planning) aligned with OneRBC values





Coordinate ERGs and engagement committees; design and launch rewards/recognition programs and peer recognition initiatives

Drive culture communications promoting collaboration, diversity, and innovation; champion Digital’s EVP and career growth opportunities

Talent, Onboarding & Digital Enablement

Own talent engagement programs and design best-in-class onboarding (Day 1+ journeys, orientation, toolkits); support talent acquisition and employer branding

Own Digital’s intranet hub as centralized digital workplace; drive adoption of digital tools (Teams, SharePoint, Viva Engage) and partner with IT for enhancements

Facilitate networking forums enabling cross-team connections

Budget, Planning & Team Leadership

Develop and manage annual operating budget with forecasting, tracking, and financial reporting; optimize resource allocation and manage procurement

Lead annual headcount planning and FTE allocation; forecast staffing needs and ensure team is appropriately sized and skilled

Build and lead high-performing team with mentorship, coaching, talent management, succession planning, and representation in cross-functional forums

What do you need to succeed?
Must Have:

10+ years progressive experience in internal communications, employee engagement, or corporate communications, preferably in financial services

Proven track record planning and executing large-scale internal events (town halls, conferences) with hundreds of attendees





Exceptional storytelling and content creation skills; ability to craft compelling executive messaging for diverse audiences

Experience providing strategic communications counsel to senior executives (VP/SVP level) on messaging and change management

Strong project management skills managing multiple priorities, tight deadlines, and competing demands

Experience designing and executing talent engagement and onboarding programs

Experience managing operating budgets, headcount planning, and financial reporting for communications

Nice to Have:

Deep knowledge of Personal Banking & Digital business

Background in organizational change management or culture transformation initiatives

Background in HR, talent management, or organizational development

Knowledge of employee engagement survey methodologies and analyticsExperience with video production, multimedia content creation, and digital storytelling

Graduate degree in Communications, Public Relations, or Organizational Development; IABC or Prosci certification

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills
Communication, Detail-Oriented, Internal Communications, Professional Presentation

Additional Job Details
Address
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City
Toronto

Country
Canada

Work hours/week
37.5

Employment Type
Full time

Platform
PERSONAL & COMMERCIAL BANKING

Job Type
Regular

Pay Type
Salaried

Posted Date
2026-08-12

Application Deadline
2026-08-27

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📌 Director, Digital Communications & Enablement (Ontario)
🏢 RBC
📍 Ontario