Join the Law Society of Ontario as an LSO Connects Representative for a 12-month contract. Provide essential user support and enhance client interactions within a dynamic team.

This role focuses on delivering first-level support for LSO Connects using Microsoft Dynamics 365. You will assist external users, triage inquiries, and contribute to knowledge management initiatives. Your expertise will drive user experience enhancements and facilitate effective communication among stakeholders.

Key Responsibilities:
• Provide live support for external users of LSO Connects
• Troubleshoot issues and follow up with users for resolution
• Document solutions and contribute to the knowledge base
• Collaborate with IT and business teams on complex inquiries




• Create and maintain detailed records of support activities

Requirements:
• Completion of a 2-year college program in a related field
• Minimum 2 years of live user support experience
• Proficient in Microsoft Office Suite and Dynamics 365
• Robust analytical and problem-solving skills
• Excellent communication and organizational abilities

Enhance user experiences and drive successful outcomes as an LSO Connects Representative at the Law Society of Ontario.
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📌 Customer Support for LSO Connects (Ontario)
🏢 Law Society of Ontario
📍 Ontario