Embrace your sales talent at WM as a Retention Sales Expert. Focus on exclusive customer retention by resolving issues and enhancing service experiences.
This specialist role is tailored for professionals keen on addressing customers at risk of cancellation. Under managerial guidance, you will negotiate contracts and maintain vital customer relationships through effective listening and adaptability. The role emphasizes collaboration with various teams to deliver optimal solutions, ensuring continued business success.
Key Responsibilities:
• Re-negotiate contracts with at-risk accounts to retain them
• Identify existing service problems and propose solutions
• Achieve established revenue goals through effective management
• Foster cross-team collaboration for best outcomes
• Reach out proactively to retain customers facing cancellation
Requirements:
• Minimum 2 years of telesales experience required
• Bachelor’s degree in sales or marketing is preferred
• Bilingual in English and French is an advantage
• Experience with CRM tools for effective management
• Adaptability to both office and field settings is necessary
Apply your expertise to enhance customer loyalty and revenue for WM today.
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