Join a banking sector project as a Senior Amazon Connect Engineer in Canada. Design, develop, and support robust Contact Center solutions using Amazon Connect and related technologies.

This hands-on engineering role requires extensive experience, focusing on implementing and maintaining customer engagement systems. You’ll design and integrate Amazon Connect contact flows, develop serverless components using Python, and collaborate with teams to provide technical solutions tailored for Contact Centers. Applicants should have a robust understanding of relevant concepts to optimize performance and service delivery.

Key Responsibilities:
• Design and maintain Amazon Connect contact flows and integrations
• Develop backend components using Python and occasionally Node.js




• Integrate Amazon Connect with platforms like Cyara and Genesys
• Collaborate on technical solutions for Contact Center usage
• Document technical processes and support operations teams

Requirements:
• 5+ years of experience in IT projects
• 2+ years working with Amazon Connect
• Proficient in Python programming
• Familiarity with Cyara and Genesys platforms
• Minimum B2 English proficiency

Utilize your expertise to enhance customer engagement systems in a dynamic and respectful environment.
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📌 Senior Engineer for Amazon Connect Solutions (Manitoba)
🏢 Your ITeams Sp. z o.o.
📍 Manitoba