Join Real Time Networks as a Technical Support Field Engineer to deliver hands-on solutions for key management and biometric systems. This role requires troubleshooting skills and customer training throughout North America.

As a Field Service Delivery Technician with Real Time Networks, you’ll be at the forefront of customer support. Your responsibilities will include resolving hardware/software issues, providing customer training, and managing service visits. Collaboration with internal teams like Product Development is essential in this role.

Key Responsibilities:
• Diagnose and troubleshoot smart locker and biometric device issues
• Conduct customer training and onboarding sessions
• Participate in after-hours support on rotation




• Make onsite service visits across North America
• Manage service tickets to maintain SLA compliance

Requirements:
• 5 years of customer or technical support experience
• Post-secondary degree in IT or a related field
• Proficient troubleshooting hardware and software
• Solid understanding of networking basics
• Familiarity with TeamSupport and Microsoft 365

Bring your technical prowess to enhance customer experiences at Real Time Networks.
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📌 Technical Support Field Engineer (Ontario)
🏢 Real Time Networks
📍 Ontario