Provide essential IT support as a Technical Support Analyst with Bayshore in Brantford, Ontario. This remote role focuses on managing technology for regional branches while enhancing user satisfaction.

In this temporary full time position, you'll handle IT operations, equipment management, and solve complex incidents. Collaborate closely with Area Directors and users to streamline IT support processes and elevate branch performance. Your aim will be to ensure all operational protocols meet the highest standards of service delivery.

Key Responsibilities:
• Oversee administration of computer systems across branches
• Manage the hardware lifecycle to ensure compliance
• Respond to and resolve technical issues promptly




• Document and maintain IT operational procedures
• Build relationships with staff to improve IT support integration

Requirements:
• Degree in Information Technology or equivalent experience
• 2-3 years of IT Desktop Support
• Knowledge of Citrix and ticket management systems
• Office 365 administration experience
• Technical certifications preferred

Make an impact on the IT landscape at Bayshore by delivering top-tier support and enhancing user experiences.
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📌 IT Support Analyst at Bayshore (Ontario)
🏢 Socket.dev
📍 Ontario