Enhance client engagements as an IT Field Support Analyst! Focused on technical resolution, this role at MNP Digital covers both remote and on-site support, providing essential customer service.

This analyst position requires addressing complex IT issues and ensuring swift service delivery to clients. Located in Burlington or Mississauga, you will collaborate with specialized teams to implement solutions and uphold MNP’s high service standards. Seize this chance to expand your technical proficiency and accelerate your career.

Key Responsibilities:
• Serve as the public face of MNP Digital
• Manage high complexity support requests
• Provide assistance in-person and via remote channels
• Document customer issues in Service Tickets
• Escalate pressures to relevant teams when necessary

Requirements:
• 5 years in an IT Call Centre setting
• Relevant technical diploma or certifications
• Experience with Active Directory and MFA
• Knowledge of MS 365 and networking protocols
• Required ITIL v4 Foundations certification

Join MNP Digital to sharpen your technical skills and contribute to exceptional client satisfaction.
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📌 IT Field Support Analyst Role (Ontario)
🏢 Socket.dev
📍 Ontario