Join Cambridge University Hospitals as a Patient Experience Lead, where you will drive high-quality patient engagement and coordinate feedback processes within the NHS Children's Services.

In this pivotal role at CUH, you will manage patient inquiries and analyze feedback data to support service delivery improvements. Your leadership will ensure that families and staff receive timely, considerate responses to their concerns, ultimately aiming for a better patient experience in gender services. Your efforts will directly impact patient engagement and healthcare outcomes.

Key Responsibilities:
• Lead the management of PALS inquiries and support requests
• Conduct detailed analysis of patient experience data
• Drive initiatives for service improvement based on feedback




• Develop compassionate and accessible support mechanisms
• Collaborate cross-departmentally for enhanced patient service

Requirements:
• Proven experience in patient advocacy or support roles
• Familiarity with healthcare data analysis and reporting
• Excellent communication and interpersonal skills
• Commitment to inclusivity in healthcare service
• Able to work part time or flexible hours

Embrace the opportunity to make a significant difference in patient experience at CUH.
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📌 Patient Experience Coordinator Role (Ontario)
🏢 Allscreens Nationwide
📍 Ontario