Drive innovation as a Solutions Integrator with Ricoh, where you will provide top-notch technical support across Document and Content Management solutions. This role allows you to work directly with clients, ensuring the stability and performance of their systems.

As a seasoned professional with over five years of experience, you will independently tackle complex support cases and collaborate closely with implementation teams. Your role is vital in managing escalations and conducting detailed analyses, while also mentoring junior staff to promote knowledge sharing and professional growth.

Key Responsibilities:
• Independently support various medium to high complexity cases
• Coordinate complex incident resolutions as the technical lead
• Gather requirements and perform analytical root cause analysis




• Produce essential support documents and troubleshooting guides
• Facilitate user support sessions to improve experiences

Requirements:
• Minimum 5 years in solution delivery or technical support
• Post-secondary education in a relevant technical field
• Proficient in tools like Microsoft Office and SQL
• Robust understanding of application servers and networks
• Ability to manage priorities effectively while enhancing service quality

Your technical prowess and commitment to customer satisfaction will be vital in enriching Ricoh's service offerings.
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📌 Ricoh Solutions Integrator - Technical Support (Ontario)
🏢 Ricoh USA
📍 Ontario