Application Support: Incident Manager Client: Big Five BankTerms: 6-month ContractLocation: Barrie or Scarborough, Ontario.Work Hours: 37.5 Hours/week4 days in the office required.Shiftwork: yes Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support for the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 1800+ Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes. Drive to Resolution
Business Impacting Incidents: Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders
Required Skills: Experience in a Major Incident Management role
Strong technical background with the ability to understand complex systems and troubleshoot issues
ITIL Certification
Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
Ability to think strategically and plan for different scenarios that could occur during an incident
Ability to run the room and fearless regarding escalation
Ability to negotiate




Excellent written and verbal communication skills and experience with Executive level communications
Strong sense of accountability and ownership
Must be proactive, enthusiastic, flexible and results driven with attention to detail
A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
Capable of working across organizational boundaries in a very demanding, high-output environment
Experience working in a large enterprise IT Organization
Experience with triaging mission critical systems failure and resolution
Trained or experienced in advanced risk management/identification
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe.
When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Everforth Apex Perks Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

#J-18808-Ljbffr

📌 Application Support Incident Manager (Ontario)
🏢 Apex Systems
📍 Ontario