Lead customer experience initiatives at O'Dell HVAC Group as a National Customer Experience Manager. This role is fully remote yet requires Calgary-based candidates to improve service models across Canada.

You will take on a hands-on role, focusing on the seamless integration of customer services across various departments. This position involves developing a national model, assessing current customer inquiry management, and creating processes that enhance both efficiency and customer satisfaction. Collaborating with cross-functional teams, your impact will be felt throughout the organization as you advocate for customer-focused practices.

Key Responsibilities:
• Design and implement a national customer experience strategy
• Evaluate management of customer inquiries for improvements




• Set explicit service standards and escalation protocols
• Ensure effective primary and backup coverage across departments
• Oversee service performance and escalations

Requirements:
• At least five years of customer experience or related background
• Track record of improving customer service workflows
• Proven ability to influence without direct authority
• Familiarity with CRM and service platforms
• Experience in HVAC or construction sectors is a plus

Shape the future of customer interaction at O'Dell HVAC Group through this impactful role.
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📌 O'Dell HVAC Group National CX Manager (Alberta)
🏢 O'Dell HVAC Group
📍 Alberta