Join Germain Hotels as a Guest Service Agent, where curiosity and attentiveness define your daily interactions. Ensure guests enjoy personalized attention and memorable experiences.

In this key role, you will greet and assist guests, manage arrivals and departures, and actively respond to guest inquiries. Your creativity will shine as you resolve issues and tailor experiences to individual needs. Collaboration with other departments will be essential for delivering top-tier service consistently.

Key Responsibilities:
• Manage check-in/check-out efficiently for guests
• Respond thoughtfully to guest inquiries across channels
• Resolve guest concerns proactively for satisfaction
• Work with other departments to enhance experiences
• Provide accurate information about hotel offerings

Requirements:
• Hospitality diploma an asset
• Exceptional oral and written communication abilities
• Customer-oriented approach with a positive demeanor
• Calm professionalism in difficult situations
• Computer proficiency, including OPERA PMS experience

Elevate guest experiences with your service skills and creativity at Germain Hotels!
#J-18808-Ljbffr

📌 Customer-Focused Guest Service Agent (Quebec City)
🏢 Germain Hôtels
📍 Quebec City