Join Helcim as a Technical Customer Support Specialist and help merchants with their inquiries. Utilize your problem-solving skills to deliver effective solutions and enhance customer satisfaction.

In this role, you will handle incoming support requests, leveraging your technical knowledge to resolve issues quickly and accurately. You'll work closely with customers to improve their experience while maintaining organized records. Flexibility is necessary, with shifts starting between 7:00 AM and 9:00 AM, including weekend availability.

Key Responsibilities:
• Assist customers through various support channels
• Analyze and resolve reported technical issues
• Identify root causes and provide valuable solutions




• Create detailed records of customer interactions
• Contribute to improving support processes and documentation

Requirements:
• Educational background in business or administrative field
• Exceptional time-management and organizational skills
• Proficient in G Suite (Gmail, GDocs, GSheets, etc)
• Solid written and oral communication skills
• Experience in technical customer service is an advantage

Bring your expertise to enhance the merchant experience at Helcim.
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📌 Technical Customer Support Specialist - Helcim (Alberta)
🏢 Helcim
📍 Alberta