Elevate your career with Teleperformance as a B2B Customer Support Specialist III in Toronto. This hybrid role emphasizes advanced consultation and support for dental office clients while managing complex cases.

As a Customer Support Specialist III, you'll utilize your expertise in resolving high-complexity escalations and providing tailored product recommendations. With 2-4 years of relevant experience, this position requires robust communication skills and advanced CRM navigation. You'll act as a strategic partner, aiming to improve customer satisfaction and account growth.

Key Responsibilities:
• Own and resolve high-complexity escalations
• Provide consultative product support tailored to clients
• Manage distributor and group channel relationships




• Lead key customer escalation handling
• Identify and report systemic process issues

Requirements:
• 2-4 years in customer service or account management
• Proven escalation handling and communication skills
• Experience in multi-channel, high-volume environments
• Robust data analysis and trend identification skills
• Preferred experience in healthcare or dental B2B sectors

Drive customer satisfaction and operational efficiency at Teleperformance as part of a supportive, diverse team.
#J-18808-Ljbffr

📌 B Customer Support Specialist III Role (Ontario)
🏢 TP Canada
📍 Ontario