Drive customer experience excellence with Xplore Inc. as a Customer Insights Manager based in Markham. You will enhance user journeys through data-driven strategies.

In this critical role, you will be responsible for operationalizing customer intelligence and market understanding while managing day-to-day insights programs. Collaborating with teams from marketing to operations, you will refine the customer segmentation framework and enhance both the Net Promoter Score and Voice of the Customer initiatives.

Key Responsibilities:
• Continuously improve Customer Intelligence standards and processes
• Manage analytics and internal data relationships
• Support NPS and VoC program execution
• Build and refine multi-dimensional customer segmentation

Requirements:
• 4–6 years of experience in customer analytics
• Background in scaling consumer businesses
• Hands-on NPS and VoC program management
• Familiarity with omnichannel experience design
• Degree in business, statistics, or related field

Leverage your expertise to impact how Xplore enhances connectivity experiences for its customers.
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📌 Xplore Customer Insights Manager (Ontario)
🏢 Xplore
📍 Ontario