Join Wealthsimple's mission by leading the charge in WFM solutions development. This role emphasizes building automation tools and enhancing operational efficiency within client support.

In this pivotal role at Wealthsimple, you will drive the technical direction for Workforce Management, focusing on the creation of AI agents and advanced scheduling models. You'll need to blend operational knowledge with technical insights to develop systems that support rapid growth while decreasing manual labor.

Key Responsibilities:
• Create automated AI processes for WFM tasks
• Develop models for real-time scheduling and demand forecasting
• Lead WFM platform assessment and enhancement




• Partner with engineering to leverage existing data systems
• Mentor the analyst team through hands-on guidance

Requirements:
• 6-8 years in contact center operations or WFM
• Extensive experience configuring WFM solutions
• 3+ years in AI & automation engineering
• Proven experience with API management and data workflows
• Robust background in translating strategies into technical solutions

Shape the future of Wealthsimple's operations with your leadership and innovation in automation technology.
#J-18808-Ljbffr

📌 Lead Automation Engineer for WFM Solutions (Ontario)
🏢 Doist
📍 Ontario