Job Description
The Manager, GWAM Business Risk Management, is a first line (Line 1B) risk management role responsible for supporting the execution of the Global Wealth and Asset Management (GWAM) Risk and Control Self-Assessment (RCSA) Program.

The Manager will partner closely with business process owners, control owners, and business leaders to facilitate risk management activities required under the Company's Operational Risk and RCSA Standards. This includes conducting inherent risk assessments, facilitating risk and control self-assessments, maintaining risk and control inventories, executing control effectiveness testing, supporting periodic attestations, and providing risk management guidance and training to business stakeholders.

The Manager will act as a trusted advisor to the businesses they support while assisting in the promotion of a strong risk culture and helping ensure compliance with enterprise risk management requirements.

Position Responsibilities

Support the execution of the GWAM Risk and Control Self-Assessment (RCSA) Program in accordance with enterprise standards and regulatory expectations.

Facilitate inherent risk assessments with business stakeholders to identify, assess, and document operational risks associated with key business processes.

Conduct Risk and Control Self-Assessments (RCSAs), including:

Risk identification and assessment

Control identification and documentation

Control effectiveness evaluations

Residual risk assessments

Development and monitoring of remediation activities

Maintain and update Archer business process hierarchies, risk inventories, control inventories, and supporting documentation.

Execute control effectiveness testing programs to assess key controls and document testing results.

Track and monitor remediation activities arising from control testing, RCSA reviews, audits, regulatory reviews, and other risk management activities.

Support the completion of periodic process owner and control owner attestations and validate supporting evidence where required.

Prepare risk reports, management information, dashboards, and metrics to support business management and governance committees.

Provide guidance and assistance to process owners and business stakeholders regarding operational risk management standards, methodologies, and documentation requirements.

Facilitate risk assessment workshops and meetings with stakeholders across multiple GWAM business units.

Identify emerging risks, control weaknesses, process changes, and opportunities for enhancing the effectiveness of the control environment.

Assist with regulatory examinations, internal audits, and second-line reviews by coordinating responses and providing supporting documentation.

Deliver training and awareness sessions on risk and control management practices, RCSA methodology, control testing, and risk ownership responsibilities.

Promote a strong risk management culture by encouraging accountability, transparency, and proactive risk identification across the businesses supported.





Support continuous improvement initiatives related to risk management processes, reporting, governance, and system enhancements.

Required Qualifications

Minimum 7-10 years of experience in Operational Risk Management, Internal Controls, Audit, Compliance, Risk Advisory, or a related discipline within financial services.

Experience facilitating Risk and Control Self-Assessments (RCSAs), operational risk assessments, and control effectiveness reviews.

Knowledge of operational risk management principles, internal control frameworks, and risk management standards.

Experience performing control testing and documenting results and conclusions.

Strong knowledge of Wealth Management and/or Asset Management businesses, products, operations, and associated risks.

Experience working with risk management systems and governance, risk, and compliance (GRC) platforms, preferably Archer.

Understanding of business process mapping, risk identification, control documentation, and issue management.

Strong analytical and problem-solving capabilities with attention to detail.

Excellent written and verbal communication skills.

Ability to effectively manage multiple priorities and deadlines within a dynamic environment.

Strong stakeholder management and relationship-building skills.

Ability to independently facilitate meetings, workshops, and discussions with business stakeholders.

Strong commitment to integrity, accountability, and sound risk management practices.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible workplace where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475 - $160,290 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です




マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。

Referenced Salary Location
Toronto, Ontario

Working Arrangement
ハイブリッド勤務

Salary range is expected to be between
$92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Manager, GWAM Business Risk Management (Ontario)
🏢 Manulife Financial
📍 Ontario