Become a Business Analyst at Eastlink in Dartmouth, NS, where your analytical skills will enhance customer service quality and operational efficiency. This role is entirely in office, focusing on critical data analysis.

As a Business Analyst, you will measure and analyze metrics in the Customer Care and Accounts Receivable departments. Your role will involve identifying improvement opportunities while collaborating with management to minimize risks related to bad debt. This is a chance to take initiative and present actionable insights that will directly impact business outcomes.

Key Responsibilities:
• Analyze performance and efficiency metrics in operations
• Report on trends and compare with established benchmarks




• Improve resource scheduling by forecasting interaction volume
• Support program development for operational improvements
• Monitor sales performance through various intervals

Requirements:
• At least 3 years of related experience
• Proficiency in advanced Excel techniques
• Higher education in finance, accounting, or business advantageous
• Ability to translate data into clear narratives
• Prior experience in telecom settings preferred

Contribute to Eastlink's ongoing success through data-driven insights and operational enhancements.
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📌 Dartmouth Business Analyst Opportunity (Nova Scotia)
🏢 Eastlink
📍 Nova Scotia