Take charge as an Incident Manager supporting Big Five Bank in Barrie or Scarborough, Ontario. Oversee major incidents and ensure minimal disruption to banking services.

This role entails a 6-month contract with a focus on managing high-severity incidents in the Banking Production Services. As an Incident Manager, you will coordinate the response, drive to resolution, and engage the right experts to address complex issues. Robust leadership and technical skills are critical for success in this role.

Key Responsibilities:
• Oversee major incident triage and resolution efforts
• Document timelines and host bridge calls for incidents
• Communicate regularly with Business and Technology stakeholders
• Categorize and mitigate incidents efficiently
• Coordinate cross-team responses during high-severity events

Requirements:
• Experience in Major Incident Management roles
• ITIL Certification required
• Ability to handle high-pressure situations effectively
• Strong technical troubleshooting background
• Excellent communication skills with executives

Lead incident management and ensure seamless operations for Big Five Bank’s crucial applications.
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📌 Incident Manager at Big Five Bank (Ontario)
🏢 Apex Systems
📍 Ontario