Become a Guest Service Supervisor at HAC Québec SEC in Baie-Saint-Paul, Quebec, where your hospitality expertise shines. Oversee the reception and concierge teams to ensure outstanding service.

This full-time position requires an individual with solid customer service experience in the hospitality industry. You will play a key role in planning arrivals and ensuring that both guests and team members receive top-notch support. Your ongoing presence in service areas is critical for upholding aesthetic standards and adherence to health and safety protocols.

Key Responsibilities:
• Coordinate arrivals for regular guests and VIPs
• Provide support for team members' growth and success
• Maintain high service area aesthetics consistently




• Collaborate with departments to ensure smooth operations
• Serve as a key resource for complaint management

Requirements:
• 1 to 2 years relevant experience in hospitality
• Excellent empathy towards guest interactions
• Ability to swiftly handle requests and resolve issues
• Professionalism with dissatisfied guests and situations
• Solid computer skills, OPERA experience an asset

Lead and inspire a dedicated team to deliver service excellence in the heart of Baie-Saint-Paul!
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📌 Guest Service Supervisor at HAC Québec SEC (Quebec City)
🏢 Germain Hotels group
📍 Quebec City