Lead customer safety initiatives at Blackline Safety as an Alert Management Specialist in an overnight capacity. This role emphasizes managing critical safety incidents with confidence and exceptional service.

In this role, you will ensure that safety alerts are efficiently handled, providing calm and prompt responses to emergencies. You will have a minimum of three years of customer service experience and must be fluent in both Spanish and English. Your ability to troubleshoot technical issues will be vital in providing clients with the best possible support.

Key Responsibilities:
• Monitor customer safety through alert systems
• Efficiently handle emergency alerts with professionalism
• Respond calmly to critical situations




• Offer basic technical support for triggered alerts
• Prepare comprehensive reports on incidents

Requirements:
• Post-secondary diploma in relevant fields preferred
• 3 years of customer service experience required
• Bilingual in Spanish and English essential
• Valid First Aid and CPR certification needed
• Robust attention to detail and professionalism

Play a pivotal role in advancing worker safety with your customer service skills at Blackline Safety.
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📌 Customer-Focused Alert Management Role (Alberta)
🏢 Francisco Partners
📍 Alberta