Join Bayshore as a Technical Support Analyst and lead technology operations in Brantford, Ontario. Deliver exceptional IT support and manage escalations effectively.

In this temporary full-time role, you will work closely with the Area Director and other managers to resolve IT issues across regional branches, including the Government branch in Mississauga. Your responsibilities will include managing computer systems, ensuring compliance with SLAs, and documenting operational processes.

Key Responsibilities:
• Provide exceptional IT support for branch technology
• Oversee the lifecycle of IT equipment and software
• Configure and troubleshoot desktop and laptop systems
• Monitor incidents and ensure SLAs are achieved
• Collaborate on key projects with branch directors

Requirements:
• 2-3 years in Desktop and IT Infrastructure Support
• Relevant college diploma or degree
• ITIL certification preferred
• Experience with ticket management tools
• Robust communication and analytical skills

Help drive Bayshore's technology effectively while delivering excellent customer service.
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📌 Bayshore Technical Support Analyst Role (Ontario)
🏢 Bayshore HealthCare
📍 Ontario