Drive customer satisfaction as a Customer Success Manager in Kingston and Pickering, ON. Manage janitorial services and enhance operational performance across customer banners.

In this pivotal role, you will oversee daily operations, focusing on customer and partner engagement while implementing effective training for cleaners. Successful candidates will demonstrate expertise in quality audits, store budgeting, and increasing overall profitability. Your efforts will significantly impact customer retention and service delivery across multiple store locations.

Key Responsibilities:
• Lead janitorial services at various store locations
• Build solid relationships with customers and partners
• Implement training and performance management for staff




• Conduct quality audits and manage store operations
• Develop strategies for revenue growth per customer banner

Requirements:
• Proven experience in customer success management
• Strong background in retail operations and janitorial services
• Ability to conduct quality audits and performance reviews
• Experience in managing budgets and financial controls
• Proficiency in using Salesforce and communication platforms

Elevate customer engagement and operational success through solid management and training in this vital managerial role.
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📌 Customer Success Manager Fashion Retail (Ontario)
🏢 United Services Group
📍 Ontario