Elevate customer insights as a Customer Experience Analyst on Manulife’s Canada Segment team. Leverage analytics, SQL, and data visualization to enhance customer journeys and drive actionable improvements.

This hybrid role focuses on analyzing customer feedback across multiple channels and products. You will utilize tools such as VOICE Power BI and Medallia to synthesize insights from data and support business strategies. Collaboration with cross-functional teams will be essential to translate customer feedback into effective operational recommendations.

Key Responsibilities:
• Analyze customer feedback across journeys and channels
• Synthesize NPS, CSAT, and sentiment data into insights
• Validate and query customer and operational datasets using SQL




• Collaborate with cross-functional teams on customer listening programs
• Identify pain points and trends connected to business outcomes

Requirements:
• Bachelor’s degree in a related field or equivalent experience
• 3+ years in analytics or customer experience roles
• 1+ years of SQL experience for data analysis
• Proficient in Power BI, Excel, and reporting tools
• Robust problem-solving and communication skills

Drive impactful customer experiences through data-driven decisions at Manulife.
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📌 Customer Experience Analyst at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario