Join the IntouchCX team as a Subject Matter Expert in Winnipeg, MB, guiding Customer Service Representatives. This temporary contract emphasizes leadership and quality customer interactions.

In this crucial role on a one-year temporary contract, you will support and direct the Customer Service Representatives, offering guidance and fostering their professional development. Your responsibilities will include administering feedback and ensuring that our client’s values and processes are upheld. You must be adaptable, with superior communication skills to excel in various shifts.

Key Responsibilities:
• Provide direction to Customer Service Representatives
• Promote personal and professional growth through coaching




• Maintain a thorough understanding of client brand philosophy
• Assist in evaluating calls and identifying training needs
• Work adaptable shifts, including evenings and holidays

Requirements:
• Minimum 2 years in customer service or call center setting
• High school diploma or equivalent required
• Exceptional communication skills, both verbal and written
• Comfortable with call center technology and changes
• Strong leadership qualities and problem-solving ability

Make a significant impact on customer support at IntouchCX in Winnipeg!
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📌 IntouchCX Subject Matter Expert Position (Manitoba)
🏢 Intouchcx
📍 Manitoba