Drive customer claims improvement as a Customer Claims Analyst with Sofina. This role focuses on investigating claims, proposing actions, and collaborating across departments to enhance customer experience.

As a key function reporting to the Manager of Customer Claims, you will analyze claims and deductions, determine root causes, and propose corrective actions. This position requires collaboration with Customer Supply Chain, Finance, Sales, and Logistics to ensure timely resolutions. You'll play a pivotal role in reducing noncompliance fines and ensuring customer satisfaction.

Key Responsibilities:
• Monitor KPIs related to claims and customer experience
• Conduct root cause analysis to minimize claims
• Prepare reports for stakeholders and identify opportunities
• Own claim investigations and proper documentation
• Leverage tools to manage OTIF claims proactively

Requirements:
• Degree in Business Discipline
• 1-3 years relevant experience
• Proficiency in MS Office applications
• Strong communication and negotiation skills
• Ability to analyze data effectively

Enhance your career with solid analytical skills and a focus on customer service at Sofina.
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📌 Customer Claims Analyst at Sofina (Ontario)
🏢 Sofina Foods
📍 Ontario