Join Franke as a Remote Bilingual Technical Support Expert, delivering world-class assistance in both English and French. Drive customer satisfaction by resolving technical issues related to Franke's cutting-edge products!

As a Bilingual Technical Support Specialist at Franke, you will remotely assist customers and service partners with expert knowledge in Franke equipment. You are responsible for technical training, supporting field service projects, and ensuring exceptional service quality. Your role is essential in maintaining documentation and executing training programs that support Franke's reputation for excellence.

Key Responsibilities:
• Manage training programs for service technicians
• Communicate complex technical information clearly to customers




• Develop and maintain customer and equipment service histories
• Handle escalated requests with professionalism
• Support field service initiatives and project execution

Requirements:
• 2+ years experience in technical support
• Bilingual proficiency in English and French
• Mechanical and electrical systems knowledge
• Strong commitment to customer service
• Flexibility for after-hours technical support

Your contributions will enhance Franke's customer relations and service efficiency as a Remote Bilingual Technical Support Expert.
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📌 Remote Bilingual Technical Support Expert (Ontario)
🏢 Franke Group
📍 Ontario