Join our team as a Salesforce Technical Lead specializing in Production Support in Toronto, ON. This full time role focuses on incident management and requires Copado experience.

We seek a Salesforce Support Delivery Lead with more than 10 years of expertise. Your job will encompass managing production support, incident resolution, and coordinating with DevOps and QA teams. You will play a vital role in ensuring compliance, governance, and best practices within the Salesforce platform.

Key Responsibilities:
• Lead incident management for P1/P2 issues
• Oversee problem management initiatives and permanent resolutions
• Manage release processes with Copado
• Troubleshoot security and integration issues
• Monitor platform health and data integrity

Requirements:
• Over 10 years of Salesforce support experience
• Deep understanding of Apex and Flows
• Experience with REST/SOAP API integrations
• Knowledge in change and release management
• Proven team leadership and mentoring capabilities

Utilize your expertise to enhance our production support strategy and ensure platform excellence.
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📌 Production Support Salesforce Technical Lead (Ontario)
🏢 K&K Global Talent Solutions
📍 Ontario