Join WestJet as a Manager of Strategic Insights, focusing on enhancing guest and employee experiences through data-driven decision-making. This role requires in-person collaboration to drive operational excellence. As part of the Strategic Insights Team at WestJet, your leadership will guide research initiatives that unveil actionable insights.
You will manage a talented team, ensuring their work is aligned with business goals while enhancing methodologies for continual improvement in insights delivery. Key Responsibilities:
- Manage a high-performing team in Strategic Insights
- Execute enterprise research and listening strategies
- Generate transparent recommendations from complex data
- Partner with leaders to identify insight-driven initiatives
- Advance and standardize research methodologies and practices
Requirements:
- Bachelor’s degree; Master’s preferred
- 7+ years in strategic analytics and insights
- Experience leading teams for 3+ years
- Proficient in CX platforms like Medallia or Qualtrics
- Strong analytical skills for data interpretation
Leverage your insights leadership to elevate WestJet's strategic direction.