Job Type:Full-time Seasonal

Built by dreamers, for dreamers.

The Night Auditor is a key member of the Guest Services team and responsible for the overnight operations of the Lodge, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations

Make reservations over the phone, via email and in person and ensure all aspects of the reservation procedure are followed

Create and maintain reservation records and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies

Greet and engage guests in a friendly and skilled manner according to Cabot Links’ standards

Anticipate and address guest’s service needs, complaints and/or concerns

Post nightly transactions

Monitor in house guest accounts nightly and process additional authorizations once credit limits are exceeded

Ensuring all Front Desk floats are balanced at the beginning and end of your shift

Perform check-ins and check-outs of guests daily

Verify revenue from all sources is accurately balanced, follow up on any discrepancies

Produce daily reports for departments and department heads

Compile and run statistical reports for all departments and transfer information to our Accounting department

Answer the telephone in a timely and professional manner

Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties





Process cancellations and modifications

Process advance deposits on reservations

Listen to guest’s complaints, concerns and emergencies and resolve their issue in a timely manner

Promote a safe working environment

Track future room availabilities on the basis of reservations

Handle daily correspondence and respond to inquiries via email, telephone and social media

Ensure that files are kept up to date

Provide information on Cabot resort services and accommodations and assist in travel arrangements as required

Other duties as assigned by management

Qualifications

Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas

Experience in Night Audit with an accounting background is an asset

Excellent computer skills, experience using reservations systems an asset

Exceptional interpersonal skills to enhance the service standards throughout the operation

Highly organized, detail oriented and able to prioritize to meet deadlines in a fast-paced environment

Excellent telephone manner

A team player and a self-starter, yet able to work independently within Cabot Links’ standards

Computer literacy with a strong knowledge of Microsoft Office

College or University degree preferred in Hospitality/Customer Service or a minimum of 3 years’ experience in a guest services role

Physical Demands

Ability to remain alert and display strong attention to detail during overnight shifts

Ability to spend long hours walking, sitting, and standing during duties

Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

#J-18808-Ljbffr

📌 Night Auditor (Nova Scotia)
🏢 Cabot Cape Breton
📍 Nova Scotia