RBC is seeking an Associate Director, Senior CRM Business Systems Analyst to spearhead the modernization of its CRM platform focused on Capital Markets. This role leverages Agile methodology and technical acumen within a team-oriented team environment.

You'll manage a transformative project, working closely with cross-functional teams to ensure the successful delivery of a new Salesforce FSC application. Your role includes capturing business requirements, leading scrum sessions, and mentoring junior analysts to drive collaborative solutions. A perfect fit for candidates with deep CRM knowledge and a passion for innovative technology.

Key Responsibilities:
• Conduct requirement planning and alignment with business standards
• Collaborate on technical designs and testing scenarios




• Facilitate ongoing communication with stakeholders
• Oversee project constraints in partnership with the Scrum Master
• Create and maintain reusable documentation

Requirements:
• 5-7 years in Business Systems Analysis
• Strong CRM systems knowledge, particularly Salesforce
• Experience with Agile principles and tools like Confluence
• Proficient in data mapping and analysis
• Comfortable presenting to large audiences

Join RBC to lead CRM innovations that impact thousands of users globally.
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📌 Associate Director for CRM Systems at RBC (Ontario)
🏢 Socket.dev
📍 Ontario